Résumé / AI Operations Specialist
Christopher Roan
Operator who builds AI-powered systems for services and agency environments. Full-stack RevOps experience applied to workflow automation, client operations, and agency-side delivery.
§ Core Competencies
- • AI workflow automation & agent orchestration
- • Client-operations infrastructure for agencies
- • CRM architecture (HubSpot, Salesforce)
- • Lead enrichment & routing (Clay, custom ETL)
- • Process documentation & SOP design
- • Predictive ML churn & upsell modeling
- • Reporting: SQL, Looker, Power BI
- • Cross-functional execution (Sales, CS, Ops)
- • Partner & vendor operations
- • Python automation scripting
§ Experience
Rev-Anew, LLC
2023 – PresentAI Operations Consultant · Part-Time
- • Architected an AI-powered automation in 60 days: reduced a 4-person clerical team to 1 operator + software. $145K/yr savings, 3-month ROI, scales to ~50-agent workload.
- • Designed and deployed Clay-based inbound lead routing for a law-firm client: 19% conversion lift, zero missed calls, ROI before day 30.
- • Collaborate with B2B SaaS and services clients ($5M–$30M ARR) on CRM architecture, client-operations workflows, and AI adoption.
- • Build agency-side operating models: retainer delivery pipelines, client onboarding automation, and reporting layers that make account teams faster.
GotPhoto.com (fotograf.de)
May 2024 – Jul 2025Head of Revenue Operations · PE-backed B2B SaaS (EQT)
- • Built a Revenue Operations function from zero. Rebuilt HubSpot, integrated SQL + Looker reporting, implemented Gong for conversation intelligence.
- • Shipped a predictive ML churn model with automated upsell triggers: 30% churn reduction.
- • Forecast accuracy: 40% → 92% in 90 days, held for multiple quarters.
- • Deal cycle −25%, rep admin time −40%.
- • Worked directly with EQT consultants on retention and growth initiatives.
CharterUP
Jul 2023 – Mar 2024Mid-Market Account Executive & Sales Operations Lead
- • Moved into a quota role to validate revenue infrastructure from the front line. $3.5M closed in six months. #1 Mid-Market producer.
- • Led a $2M Fortune 50 contract through procurement, legal, and red-line review.
CharterUP
Jan 2020 – Jul 2023Director of Partnerships & Revenue Operations
- • Led transformation from manual broker model to automated marketplace. 258% YoY ARR growth, $70M → $250M.
- • Grew supplier network 75 → 420+ partners. Marketplace adoption 0% → 70% of booked revenue.
- • Built a team of 4 (2 onboarding, 2 compliance), still operational more than two years after departure.
- • Reporting frameworks adopted for Tritium Partners' investment thesis.
Vonage
Jun 2019 – Jan 2020Senior Customer Success Manager, Enterprise
- • 25% fewer escalations, 20% adoption increase, 25% expansion revenue growth.
Curo
Jul 2018 – Mar 2019Director of Customer Success
- • $120K annual cost reduction. Built an internal LMS on Udemy for onboarding.
Atcore Systems
Dec 2015 – Nov 2017Operations Manager & CRM Implementation Consultant
- • End-to-end SugarCRM and Salesforce implementations. License renewal rate +30%.
HubLogix
Sep 2014 – Oct 2015Director, Customer Support & Operations
- • Backlog −62%, resolution time from 9 days to 2 days in four months.
- • ZenDesk implementation and support workflow rebuild.
Earlier career
pre-2014Apple · The Aaron's Company
- • Apple: Technical Support Analyst.
- • The Aaron's Company: Technical Support Supervisor → Assistant Manager. Team of 16. POS deployment across 2,000+ retail locations.
§ Education
Georgia State University, Perimeter Campus
Business Administration and Management · 2008 – 2010
§ Platforms & Tools
HubSpot · Salesforce · Gong · Clay · Marketo · SugarCRM · ZenDesk · Looker · Tableau · Power BI · SQL · Python · Claude · VS Code